Answers to frequently asked questions

Frequently asked questions, to which you can get spread answers, are gathered here.

We offer you to have a look at answers to the most frequent questions:

  • I refilled an account, but the credited money not received up to now?

    It is necessary to call the Call Center, to say date /time of payment, details, terminal and amount of payment.

  • I paid for services and suddenly the terminal hanged up (shut down and etc.), what I should do?

    It is necessary to call the Call Center and check the payment, to say to operator date /time of payment, details, terminal and amount of payment.

  • If you make a mistake in the process of payment and this wrong number exists

    It is necessary to call the Call Center, to say date /time of payment, wrong number, correct number, terminal and amount of payment. The payment can be cancelled within time taken to consider and when the amount of made payment or its part was not used by person to whom such payment has been made.

  • If you make a mistake in the process of payment and this wrong number does not exist.

    It is necessary to call the Call Center, to say date /time of payment, wrong number, correct number, terminal and amount of payment. If the numbers are differed with 1-3 figures, the payment will be directed to correct one within 1 working day. If there is a total difference in numbers, the payment will be directed at application from the customer. To fill an application the customer should come at the address: 75/1 Shopokov st., time of receipt from 9:00 a.m. till 1:00 p.m. on black letter days. The customer should have a check confirming the payment, passport, receipt / contract from provider.

  • Copy of the check

    It is necessary to call Call Center, to say details of the payment. Copy of the check can be received via e-mail, by fax, by courier.

  • What to do, if ACS terminal jammed the bank note?

    It is necessary to call Call Center, to say time, the bank note denomination and what service you wanted to pay for. As soon as the banknote will be withdrawn we will make Your payment.

  • What time is taken for receiving of money?

    Mobile operators, Internet providers, cable /digital TV - immediately, sector of housing and public utilities – within 3 working days

  • How to take money back?

    It is necessary to call Call Center, to say details of the payment. Return of money is possible only if there is a check confirming the payment, passport of the customer, and receipt from provider.

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